Services That Drive the Intelligent Digital Edge

The intelligent edge is powering digital transformation in every industry. The edge is the place where people and devices meet. Where data is created and consumed. Where applications are shared. Fueled by mobility and the Internet of Things (IoT), those leading this transformation recognize the importance of the intelligent edge to create highly personalized user experiences, enable real-time business decisions, facilitate workflows, and boost productivity.

Digital edge services empower your business by enabling you to quickly adapt to changing technologies and business requirements. The edge, with the help of IoT integration, is driving innovation and turning good companies into great ones.

Embrace the intelligent digital edge with Black Box.


Fuel Your Digital Transformation

Successful enterprises are leveraging digital transformation to move from a “customer aware” business model to a “customer obsessed” one. This means interacting with your customers in every channel and having a 360-degree view of the customer experience. In order to enable a customer-focused enterprise, businesses across every vertical must build a future-ready IT infrastructure that powers a consistent and scalable end-user experience. Whether you are transforming a single, high-density location or need to transform hundreds of locations, Black Box makes it possible.


View from the Edge

Stay on top of the latest industry news and technologies. Learn about why a mobile-first strategy is necessary at the intelligent digital edge, how edge technologies are changing businesses, what you need to know about digital transformation, and more.

The Case for Managed Multisite Deployments

 Jun 17, 2020   |    Black Box Corporation

Digital transformation is happening before our eyes as manufacturers, retailers, distribution centers, and commercial buildings get smarter with every sensor, sign, kiosk, camera, and other building IoT devices. By 2023, more than 29B devices are expected. And according to a recent IDC estimate, there could be up to 42 billion connected IoT devices by 2025. For companies with one location, the path from device selection and procurement to installation and testing may not seem daunting. But for IT leaders dealing with hundreds of sites around the globe, managing IT rollouts in a timely, repeatable, predictable way can prove challenging.

If you’re thinking about digital transformation but aren’t sure how to manage new multisite technology deployments while maintaining your current IT operations, it may be time to enlist the support of a Global Solutions Integrator.

A Global Solutions Integrator makes even more sense if you have a highly distributed, geographically dispersed enterprise, such as in retail, hospitality, banking, manufacturing, etc. As the IT leader, the first problem you will most likely face is having little or no IT support or expertise at your distributed locations. You’re basically running IT remotely from the headquarters. How are you going to manage technology in the workplace, a network refresh, installation of a new cabling infrastructure or wireless access points, deployment of PoS kiosks, or even a new UC&C system across multiple sites? You need a trusted digital partner and experienced boots on the ground.

What’s a multisite deployment

Let’s define what a multisite deployment is. Sometimes called a rollout, it is a homogeneous work effort involving a series of identical (or nearly identical) repeatable activities at multiple locations, whether they are across a particular region, national, or even global. It’s a streamlined deployment that eliminates the patchwork of vendors and contractors across multiple sites. Depending on the footprint of each site, the quantities of switches or access points may change, but the work involves implementing the same technology, in the same way, with the same results. Based on the size of the organization and the number of locations, rollouts may take anywhere from 90 days to a year or more.

What’s involved in a multisite deployment?

A rollout consists of four basic domains: governance and process, engineering, logistics, and deployment. While deployment may get the most attention, it won’t go off smoothly without extensive, behind-the-scenes planning.

Governance and Process

This is how the MSP controls the project and is the first step in any rollout. At this stage, the implementation process is defined to make it repeatable. Governance concerning financial management, risk management, communications, and quality management is also defined.


This is the essential groundwork that goes on before the project begins. It involves engineers developing and validating architectures; creating high- and low-level designs; and defining hardware standards and environmental requirements. Engineering also defines the run book and device-specific configurations.


Logistics can make or break a multisite deployment. Poor logistics can ruin a deployment. Great logistics can go unnoticed because everything worked as it was supposed to.

Logistics starts with materials planning, including making sure that material procurement is timed with delivery and implementation. Logistics can involve staging where devices are pre-assembled and pre-tested, as well as how they will be shipped out to the multiple locations. Some projects may also include reverse logistics where the decommissioned equipment is brought back for either refurbishment or secure e-disposal. This last point is particularly important for financial or healthcare institutions that need to have hardware wiped clean of all data.


While many people think of deployment as what happens on Day 0, there’s a lot more to it. Deployment starts long before the actual installation. It’s everything that happens in the field starting with the site survey, prep, and remediation, including power requirements, where devices will be located, spaces, racks, etc. Closer to the big day, a deployment command center is set up as well as installation and testing of one site to work out any bugs. Only then is the project given the go ahead. Deployment also includes Day 0, Day 1, and Day 2 support.

What to look for in a Global Solutions Integrator?

Here are a few qualities and capabilities every Global Solutions Integrator should be able to deliver to ensure a successful deployment:

  1. A pre-qualified staff with the right technical certifications
  2. Consistent processes driven by the use of run books, validation documents, and automation
  3. Collaboration to enable on-the-fly documentation updates for real-time access and common view of information
  4. Standards that are established and implemented for all survey tools and documentation
  5. Global reach to give you the footprint you need for a successful multisite deployment
  6. Staging centers to pre-assemble and test all equipment
  7. Partnerships and the ability to work with another vendor to put together a complete solution

So what else should you expect from a Global Solutions Integrator? Expect efficiency with defined services methodologies and IT disciplines that are aligned to ITIL standards. You should also expect transparency with service-specific KPIs, SLAs, and quarterly business reviews. Most of all you should expect services that are aligned to your business outcomes helping you reduce costs, improve operations, and leverage new technology that drives business value.

If you’re thinking about using a Global Solutions Integrator for multisite deployments, talk to Black Box. We provide Professional, Field, and Support Services for national and international organizations.

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End-to-End Services



Black Box is a digital edge company that designs technology solutions for high-performance applications at the intelligent edge. We engineer solutions with capacity, security and consistency in mind by combining foundation technology like cabling, Wi-Fi and 4G/5G, and then we layer on the enabling technology for devices to enable IoT integration on applications and collaboration tools. Our designs power your digital edge service.



We have the technical breadth, depth, and footprint to drive digital transformation at the intelligent edge for companies and industries with 1000s of distributed locations to mission-critical settings with 1000s of devices. Black Box has specialised technicians on the ground managing 100s of deployments every night with consistency, speed, and agility.



Black Box proactively manages the intelligent digital edge by handling your day-to-day operations with the transparency of service level agreements but the expertise of an Edge Service provider. When you engage with Black Box, you can truly leave the technology to us including service desk, monitoring, maintenance, and troubleshooting – all with of best-in-class service.

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