Our managed IT services proactively resolve problems, optimise performance, meet compliance requirements and reduce the stress of handling deployments of new technologies in complex environments throughout multiple locations. Black Box handles your day-to-day demands for IT services. This includes our edge security solutions for protecting, monitoring, maintaining, and troubleshooting your critical operations so your teams can focus on the latest technologies and solving the problems impacting business demands.
Edge Services Overview
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Support for technology solutions can happen at any time and demand the attention of IT departments at a moment’s notice. A simple password reset, broken cable, system upgrade or maintenance request is a priority for the end-user, while not always being the top priority of internal IT teams.
That’s why leading enterprises trust Black Box to fix their IT problems. With on-demand support for current and legacy systems for UC&C and wireless solutions, Black Box has the knowledge and expertise to solve your technical problems. Even if we didn’t install it, we can fix it – no contract required.
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Companies adopt new technologies every day from the latest collaboration tool for your workforce and the cameras monitoring manufacturing production lines, to digital signage installed at retailers. These new digital devices add strain to networks, require new skilled professionals, and increase maintenance requirements for IT departments.
A maintenance contract from Black Box will save in the upkeep of the devices and solutions overtime, stabilize your service, and optimize your solution performance, while providing critical analytics for operations and lifecycle management. With on-site support and remote monitoring available, we are there to support your technology.
Today, enterprises are looking for simplicity in their IT projects. They need speed and agility for deployment and adoption of new technologies. They also need solutions that scale across multiple locations. Businesses demand a single point of contact for services, quick turn-around, standard analytics, and flexible consumption models.
The answer? Black Box Project Services. We have defined, scalable projects that are aligned to digital transformation goals and can be deployed across hundreds of locations. And, only Black Box has the technical expertise, experienced technicians and footprint to design, deploy and manage your next IT deployment. With a dedicated project manager, regular business and service reviews, and a service level agreement, you’ll be informed every step of the way.
IT challenges are unique to every enterprise. Companies are looking for ways to improve end-user experiences by deploying the latest IoT technologies to create experiences that increase satisfaction with optimal performance. So how do you create uniform encounters at multiple locations, with consistency, scale, and agility regardless of the technology deployed? Simple. Managed Services from Black Box.
When you work with Black Box, you’re trusting skilled professionals to create a service tailored to solve your IT problems. Detailed quarterly business and service reviews, a robust service level agreement, and flexible consumption models are just a sample of the dedicated resources you can expect. We have the partnerships and technical expertise to provide the service that solves underlying challenges critical to your digital transformation.
The demand on IT teams and resources has never been greater. You have to deliver new solutions on time and on budget, all while keeping your current capabilities operational. We take the complexity out of IT and Simplify IT.
Read more about the technologies in Edge Services. Or, visit our blog (View from the Edge) to read more innovative industry news.
Work quickly to identify needs and outline a plan of action. Contact a Black Box expert today.