Edge IT Services Power Efficient and Secure IT Solutions

Our managed IT services proactively resolve problems, optimise performance, meet compliance requirements and reduce the stress of handling deployments of new technologies in complex environments throughout multiple locations. Black Box handles your day-to-day demands for IT services. This includes our edge security solutions for protecting, monitoring, maintaining, and troubleshooting your critical operations so your teams can focus on the latest technologies and solving the problems impacting business demands.

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Make digital transformation possible at the Digital Edge with a Mobile First strategy.


Make digital transformation possible at the Digital Edge with a Mobile First strategy.


Edge Services Overview
Power your technology and digital transformation at the Intelligent Digital Edges.

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Leverage IT Service Trends
Get the facts about working with a managed services provider and solve your IT resource challenges.

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Black Box Corporation - Edge Services

Accelerate productivity and optimize IT costs
A large financial services company boosted sales productivity and rapidly opened new branches while saving millions

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Comprehensive Managed Services to Propel Digital Transformation

Enterprises trust and rely on Black Box to manage their daily operations from help desk support and managing devices to deploying the latest security technology overnight for hundreds of locations. Every service has consistency, scale, and speed built-in from the start. We have the processes, the people and the technical expertise to design, deploy, and manage your IT solutions.

on demand

On Demand

Support for technology solutions can happen at any time and demand the attention of IT departments at a moment’s notice. A simple password reset, broken cable, system upgrade or maintenance request is a priority for the end-user, while not always being the top priority of internal IT teams.

That’s why leading enterprises trust Black Box to fix their IT problems. With on-demand support for current and legacy systems for UC&C and wireless solutions, Black Box has the knowledge and expertise to solve your technical problems. Even if we didn’t install it, we can fix it – no contract required.

Find out more: 0118-965-6088

day 2 support

Day 2 Support

Companies adopt new technologies every day from the latest collaboration tool for your workforce and the cameras monitoring manufacturing production lines, to digital signage installed at retailers. These new digital devices add strain to networks, require new skilled professionals, and increase maintenance requirements for IT departments.

A maintenance contract from Black Box will save in the upkeep of the devices and solutions overtime, stabilize your service, and optimize your solution performance, while providing critical analytics for operations and lifecycle management. With on-site support and remote monitoring available, we are there to support your technology.

project services

Project Services

Today, enterprises are looking for simplicity in their IT projects. They need speed and agility for deployment and adoption of new technologies. They also need solutions that scale across multiple locations. Businesses demand a single point of contact for services, quick turn-around, standard analytics, and flexible consumption models.

The answer? Black Box Project Services. We have defined, scalable projects that are aligned to digital transformation goals and can be deployed across hundreds of locations. And, only Black Box has the technical expertise, experienced technicians and footprint to design, deploy and manage your next IT deployment. With a dedicated project manager, regular business and service reviews, and a service level agreement, you’ll be informed every step of the way.

managed edge services

Edge Services

IT challenges are unique to every enterprise. Companies are looking for ways to improve end-user experiences by deploying the latest IoT technologies to create experiences that increase satisfaction with optimal performance. So how do you create uniform encounters at multiple locations, with consistency, scale, and agility regardless of the technology deployed? Simple. Managed Services from Black Box.

When you work with Black Box, you’re trusting skilled professionals to create a service tailored to solve your IT problems. Detailed quarterly business and service reviews, a robust service level agreement, and flexible consumption models are just a sample of the dedicated resources you can expect. We have the partnerships and technical expertise to provide the service that solves underlying challenges critical to your digital transformation.

Simplify IT with Edge Services

The demand on IT teams and resources has never been greater. You have to deliver new solutions on time and on budget, all while keeping your current capabilities operational. We take the complexity out of IT and Simplify IT.


Related Topics

Read more about the technologies in Edge Services. Or, visit our blog (View from the Edge) to read more innovative industry news.


How to Manage the Growing IT Talent Gap

 Nov 5, 2018   |    Black Box Corporation

IT is Changing—Fast
Today, IT is taking on an increasingly important role in business in contrast to its traditional role of working on the sidelines and making sure the phones ring and orders get processed. CIOs now have greater influence in business operations and decisions than ever before. A Gartner study indicates that 84% of CIOs have responsibility for areas of business outside of IT, the most common being innovation and transformation.1 At the same time, 42% of CIOs are concerned that they are missing the IT expertise or scale to deploy new technologies. 2

In this new era of the digital mesh, business and operating models are changing with the interconnection of people, objects, data, and services. It’s the new normal. To successfully transform at the intelligent digital edge, organizations must provide hyper-connectivity across an ever expanding set of endpoints.

That means IT professionals are just trying to keep pace as they evolve and modernize their infrastructure and platforms, increase agility and mobility, improve user experiences, and align with business objectives all while maintaining day-to-day operations.

The Growing Skills Gap
The problem is how. As the role of IT grows, so does the skills gap. New technologies demand new talents. CIOs report that the technologies impacting their IT departments the most in terms of seeking out new skills are AI (47%), digital security (26%), and IoT (25%).3 If you think the talent gap is bad now, just wait. It’s more than just new technologies and applications. It’s also affecting the talent pool of those who maintain and support the underlying infrastructure and day-to-day operations. By 2020, Gartner predicts that 75% of enterprises will experience visible business disruptions due to the infrastructure and operations (I&O) skills gap as compared to 20% in 2016.4

The key to delivering digital value at scale is having the right people talent,” says Terrence Cosgrove, research vice president at Gartner. “Currently there just isn’t enough talent with the digital dexterity for hire, so I&O leaders will need to develop this core competency in the talent they already have.”6

How to Bridge the Gap
Companies are dealing with the in-house talent gap in multiple ways depending on budget, leadership, and business direction.

  1. Hire (and Keep) People

    The most obvious method to address the growing IT talent gap is to increase the budget and hire more people. If you do, you’ll be joining almost half of your peers. 47% of IT leaders said they expected to increase their headcount in 2018.7 But the problem here is recruiting the right type of talent and retaining it. IT leaders at medium and large companies (40% and 49% respectively) identify IT talent acquisition and retention as a top technology concern.8 As demands on IT increase, so does stress and the revolving door syndrome. 66% of IT workers have said they have looked for another job to get away from stress, which is rampant in IT departments. 9Another important consideration is the generational shift in the workplace. The “smartness” of a company is an important factor to 71% of millennials and can affect if they really want to work for you in IT.10They want cool, digitally advanced workplaces.

  2. Versatilists vs. Specialists (More Training)

    Many organizations are adopting a bimodal approach to IT in which one team focuses on innovation while another maintains operations. According to Gartner, specialists accounted for approximately 42% of the IT workforce in 2017. But, a bimodal approach demands a more versatile skill set and an investment in more training to get your people where they need to be in terms of skills. By 2021, it’s estimated 40% of IT staff will be versatilists, or people who can perform multiple roles in the business and across multiple technologies.11

  3. The Most Popular Solution: Managed Edge Services
    The last and most popular approach to solving the in-house IT talent and/or headcount gap is utilizing third-party managed service providers (MSPs). 51% of IT leaders said they are outsourcing IT to some extent; 35% reported using managed service providers to a great extent. 12

    MSPs solve a number of problems including filling in the IT talent gap and eliminating the hassle of finding and keeping in-house talent. MSPs are also often brought in to implement new technologies to support customers and employees who expect better experiences at the intelligent digital edge, whether that edge is a national retail chain or a smart office. Some organizations bring in MSPs to maintain legacy technologies because they just can’t find techs who know older technologies. MSPs can also help organizations control costs, provide on-demand and Day 2 services, deploy new projects such as data centers, or implement technology rollouts at multiple sites with consistency and scale.

According to a CompTIA survey of IT professionals, “the global managed-services market is predicted to grow to $193B by 2019 at a Compound Annual Growth Rate (CAGR) of 12.5%. According to CompTIA research, here’s why companies are making the switch to managed services (rated from highest priority).13

  • Improve efficiency and reliability of operations
  • Enhanced security and compliance
  • Proactive approach to maintenance
  • ROI
  • Allow staff to work on strategic projects
  • Access to new technologies
  • Lack in-house staff for certain functions
  • Predictable pricing

If you’re thinking about using a managed services provider, talk to Black Box. Our edge services include On-Demand, Day 2, Project Services, and Managed Edge Services for national and international organizations.



  1. 2018 Gartner CIO Agenda
  2. Seek CIO
  3. Mastering the New Business Executive Job of the CIO, Gartner, 2018
  4. It’s Time for Infrastructure and Operations to Get Versatile
  5. ibid
  6. Harvey Nash/KPMG CIO Survey 2018
  7. ibid
  8. 2018 Insight Intelligent Technology Index
  9. TEKSystems Annual IT Worker Stress Test and Work/Life Balance Survey
  10. CompTIA Properties, LLC; Managing the Multigenerational Workforce, 2018
  11. It’s Time for Infrastructure and Operations to Get Versatile
  12. Harvey Nash/KPMG CIO Survey 2018
  13. Identifying Top Trends in Managed Services

Embrace the Edge with Black Box

Design Your Financial Future

Black Box designs technology solutions for high-performance applications at the intelligent digital edge. We engineer solutions with capacity, security, and consistency in mind by combining foundation technology like cabling and Wi-Fi, and then we layer on the enabling technology like IoT devices, applications, and collaboration tools. Our designs power your digital transformation plans.

Deploy Better Technology

We have the technical breadth, depth, and footprint to drive digital transformation at the intelligent edge for companies and industries with thousands of distributed locations to mission-critical settings with thousands of devices. Black Box has specialised technicians on the ground managing hundreds of deployments every night with consistency, speed, and agility.

Managed Edge Service

Black Box proactively manages the intelligent digital edge by handling your day-to-day operations with the transparency of service level agreements but the expertise of an Edge Service provider. When you engage with Black Box, you can truly leave the technology to us including service desk, monitoring, maintenance, and troubleshooting – all with best-in-class service.

Where Do We Start?

Work quickly to identify needs and outline a plan of action.  Contact a Black Box expert today.

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