Edge IT Services Power Efficient and Secure IT Solutions

Our managed IT services proactively resolve problems, optimise performance, meet compliance requirements and reduce the stress of handling deployments of new technologies in complex environments throughout multiple locations. Black Box handles your day-to-day demands for IT services. This includes our edge security solutions for protecting, monitoring, maintaining, and troubleshooting your critical operations so your teams can focus on the latest technologies and solving the problems impacting business demands.

Our Expertise


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Make digital transformation possible at the Digital Edge with a Mobile First strategy.

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Make digital transformation possible at the Digital Edge with a Mobile First strategy.

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Edge Services Overview
Power your technology and digital transformation at the Intelligent Digital Edges.

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Leverage IT Service Trends
Get the facts about working with a managed services provider and solve your IT resource challenges.

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Black Box Corporation - Edge Services

Accelerate productivity and optimize IT costs
A large financial services company boosted sales productivity and rapidly opened new branches while saving millions

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Comprehensive Managed Services to Propel Digital Transformation

Enterprises trust and rely on Black Box to manage their daily operations from help desk support and managing devices to deploying the latest security technology overnight for hundreds of locations. Every service has consistency, scale, and speed built-in from the start. We have the processes, the people and the technical expertise to design, deploy, and manage your IT solutions.

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On Demand

Support for technology solutions can happen at any time and demand the attention of IT departments at a moment’s notice. A simple password reset, broken cable, system upgrade or maintenance request is a priority for the end-user, while not always being the top priority of internal IT teams.

That’s why leading enterprises trust Black Box to fix their IT problems. With on-demand support for current and legacy systems for UC&C and wireless solutions, Black Box has the knowledge and expertise to solve your technical problems. Even if we didn’t install it, we can fix it – no contract required.

Find out more: 0118-965-6088

day 2 support

Day 2 Support

Companies adopt new technologies every day from the latest collaboration tool for your workforce and the cameras monitoring manufacturing production lines, to digital signage installed at retailers. These new digital devices add strain to networks, require new skilled professionals, and increase maintenance requirements for IT departments.

A maintenance contract from Black Box will save in the upkeep of the devices and solutions overtime, stabilize your service, and optimize your solution performance, while providing critical analytics for operations and lifecycle management. With on-site support and remote monitoring available, we are there to support your technology.

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Project Services

Today, enterprises are looking for simplicity in their IT projects. They need speed and agility for deployment and adoption of new technologies. They also need solutions that scale across multiple locations. Businesses demand a single point of contact for services, quick turn-around, standard analytics, and flexible consumption models.

The answer? Black Box Project Services. We have defined, scalable projects that are aligned to digital transformation goals and can be deployed across hundreds of locations. And, only Black Box has the technical expertise, experienced technicians and footprint to design, deploy and manage your next IT deployment. With a dedicated project manager, regular business and service reviews, and a service level agreement, you’ll be informed every step of the way.

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Edge Services

IT challenges are unique to every enterprise. Companies are looking for ways to improve end-user experiences by deploying the latest IoT technologies to create experiences that increase satisfaction with optimal performance. So how do you create uniform encounters at multiple locations, with consistency, scale, and agility regardless of the technology deployed? Simple. Managed Services from Black Box.

When you work with Black Box, you’re trusting skilled professionals to create a service tailored to solve your IT problems. Detailed quarterly business and service reviews, a robust service level agreement, and flexible consumption models are just a sample of the dedicated resources you can expect. We have the partnerships and technical expertise to provide the service that solves underlying challenges critical to your digital transformation.

Simplify IT with Edge Services

The demand on IT teams and resources has never been greater. You have to deliver new solutions on time and on budget, all while keeping your current capabilities operational. We take the complexity out of IT and Simplify IT.

 

Related Topics

Read more about the technologies in Edge Services. Or, visit our blog (View from the Edge) to read more innovative industry news.

 

Expertise at the Edge

 Nov 12, 2018   |    Black Box Corporation

The Right Service. The Right Consumption Model.

Digital transformation is changing the way we live and work. IT teams are left scrambling with legacy IT architectures and deployment models that are no longer adequate due to the sheer volume of devices and applications. New technology is required. Technology that is analytics-driven, mobile-first, and has embedded security. To manage that technology, new service models are required for IT teams to scale. The right service model can enable technologies from legacy to modern UC&C to capacity-driven structured cabling, networking, and mobility. Edge services can include everything from implementing M2M sensors in a factory to managing 3D video technology in stadiums or retail self-service kiosks. 

Services at the edge enable users to focus on business priorities rather than how to adopt, deploy, and manage the latest technologies, which is becomingly increasingly problematic. One study reports that 42% of CIOs are concerned that they are missing the IT experience or scale to adopt new technology, especially in highly complex facilities or highly distributed locations.

According to CompTia, nearly 64% of organizations are using managed services for at least one IT function. Services take many forms from help desk support and managing devices to deploying the latest security technology. Managed edge services like Black Box’s, typically fall into these categories.

  • On Demand Services are just that. Something happens and you call for help “on demand.” Services can include everything from password resets and broken cables to system upgrades and maintenance.
  • Day 2 Support frees up your time and often includes a maintenance contract for on-site or remote support. It also provides critical analytics for operations and lifecycle management.
  • Project Services are defined projects, from design to deployment, that are aligned to digital transformation goals enabling speed and scale across hundreds of locations.
  • Managed Edge Services are custom services that solve complex, high-volume IT problems at the edge. With a white-glove approach, we analyze areas for improvement, provide dedicated project management, and conduct business and service reviews.

Black Box Service Matrix
With technicians and staging areas across the globe, we are where you are. We have network operations centers, a centralized help desk, and defined services methodologies to deliver projects on time and on budget. Our IT disciplines are aligned to ITIL standards. In addition, with service-specific KPIs, SLAs, and quarterly business reviews, we bring transparency to any service.

For a complete list of Black Box offerings, download this service matrix. Learn more about our extensive edge services portfolio at www.bboxservices.com/solutions/edge-services.

If you would like to receive our quarterly newsletter, View from the Edge, you can sign up here.

Embrace the Edge with Black Box

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Design Your Financial Future

Black Box designs technology solutions for high-performance applications at the intelligent digital edge. We engineer solutions with capacity, security, and consistency in mind by combining foundation technology like cabling and Wi-Fi, and then we layer on the enabling technology like IoT devices, applications, and collaboration tools. Our designs power your digital transformation plans.

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Deploy Better Technology

We have the technical breadth, depth, and footprint to drive digital transformation at the intelligent edge for companies and industries with thousands of distributed locations to mission-critical settings with thousands of devices. Black Box has specialised technicians on the ground managing hundreds of deployments every night with consistency, speed, and agility.

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Managed Edge Service

Black Box proactively manages the intelligent digital edge by handling your day-to-day operations with the transparency of service level agreements but the expertise of an Edge Service provider. When you engage with Black Box, you can truly leave the technology to us including service desk, monitoring, maintenance, and troubleshooting – all with best-in-class service.

Where Do We Start?

Work quickly to identify needs and outline a plan of action.  Contact a Black Box expert today.

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