Vice President, COPC Inc.
Rick Zayas is a senior business executive with extensive experience in operations management, process design/optimization, training development/delivery, organizational change, and leadership development/coaching. He has more than two decades of experience in business and IT having led and consulted for organizations of various sizes and complexity.
CEO, Pyrios – A Black Box/AGC Company
Robyn O’Reilly is CEO of Pyrios, a leading provider of Australasia’s smartest communications technology deployments in contact centers and modern workplaces. She brings 25 years of expertise in industry transformation and innovation strategies for customer engagement and workplace collaboration solutions.
Solutions Engineer, Black Box
JD Ackley is a recent addition to the Black Box CX engagement team. Coming from a large retail organization as the Contact Center Architect, JD brings moe than 20 years of experience to the CX team. With real world experience utilizing CX technology spanning UC, Compliance recording, WFM, gamification, IVR, stress testing and monitoring, and pioneering advanced Cloud solutions, he has worked evolving Contact Centers of all types and verticals to best serve their customers.
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Speed up your digital transformation in the age of IoT — from conceptualization to infrastructure deployment to on-going maintenance — and implement hundreds or thousands of IoT devices at one location or around the world. In this 45-minute webinar, you will learn how IoT goes beyond building efficiency to empower your employees with the analytics needed for strategic decision-making and to provide a safe, socially distant workplace.
An exceptional customer experience (CX) demands that your customers can reach you at any time, through any channel, on any device, from anywhere in the world. The experience, whether in-person or online is seamless, and the response is personalized and immediate. Join Black Box and our esteemed panel of CX experts for a lively, 45-minute discussion of the greatest challenges facing businesses on their journey from ordinary customer service to an exceptional experience.