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Strategies to Deliver Transformational CX—Expert Panel

Strategies for Accelerating Business Growth & Sustaining Competitive Advantage

In the age of accelerated digital transformation, innovation and adaptability are crucial for IT teams around the world as well as C-Suites dedicated to business growth and business continuity. Join Black Box expert engineers, product managers, and industry-leading partners, as we explore how businesses are adapting to the radically shifting technology landscape.  


Strategies to Deliver Transformational CX—Expert Panel

An exceptional customer experience (CX) demands that your customers can reach you at any time, through any channel, on any device, from anywhere in the world. The experience, whether in-person or online is seamless, and the response is personalized and immediate.

Join Black Box and our esteemed panel of CX experts for a lively, 45-minute discussion of the greatest challenges facing businesses on their journey from ordinary customer service to an exceptional experience.

Our panel, moderated by our very own CX hero, Jonathan Buckle, will cover a variety of wide-ranging topics, including:

  • Key take-aways from the Customer Experience Management Benchmark (CXMB) joint research performed by COPC and Execs In The Know.
  • Best practices in jump-starting your cloud-based CX transformation.
  • What organizations can do to maintain, or even increase, customer satisfaction in the time of COVID-19.
  • How new technologies for contact centers are driving business agility.

 

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Meet the Panelists 

Rick Zayas
Rick Zayas

Vice President, COPC Inc.

Rick Zayas is a senior business executive with extensive experience in operations management, process design/optimization, training development/delivery, organizational change, and leadership development/coaching. He has more than two decades of experience in business and IT having led and consulted for organizations of various sizes and complexity.

 
Robyn O’Reilly
Robyn O’Reilly

CEO, Pyrios – A Black Box/AGC Company

Robyn O’Reilly is CEO of Pyrios, a leading provider of Australasia’s smartest communications technology deployments in contact centers and modern workplaces. She brings 25 years of expertise in industry transformation and innovation strategies for customer engagement and workplace collaboration solutions.  

 
Joseph "JD" Ackley
Joseph "JD" Ackley

Solutions Engineer, Black Box

JD Ackley is a recent addition to the Black Box CX engagement team. Coming from a large retail organization as the Contact Center Architect, JD brings moe than 20 years of experience to the CX team. With real world experience utilizing CX technology spanning UC, Compliance recording, WFM, gamification, IVR, stress testing and monitoring, and pioneering advanced Cloud solutions, he has worked evolving Contact Centers of all types and verticals to best serve their customers.

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Speed up your digital transformation in the age of IoT — from conceptualization to infrastructure deployment to on-going maintenance — and implement hundreds or thousands of IoT devices at one location or around the world. In this 45-minute webinar, you will learn how IoT goes beyond building efficiency to empower your employees with the analytics needed for strategic decision-making and to provide a safe, socially distant workplace. 

 

Customer Experience On-Demand Webinar

Strategies to Deliver Transformational CX—Expert Panel

An exceptional customer experience (CX) demands that your customers can reach you at any time, through any channel, on any device, from anywhere in the world. The experience, whether in-person or online is seamless, and the response is personalized and immediate. Join Black Box and our esteemed panel of CX experts for a lively, 45-minute discussion of the greatest challenges facing businesses on their journey from ordinary customer service to an exceptional experience.